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Understanding the Chasm in the Diffusion of Online Food Benefit Ordering: A Service Ecosystem Approach

Although consumers used online grocery shopping more frequently to limit exposure to the COVID-19 virus during the pandemic, the participants of some federal nutrition assistance programs lacked the option to redeem their food benefits online. Some retailers were pilot-testing online food benefit ordering for the participants of the Special Supplemental Nutrition Program for Women, Infants, More

Date: November 2023

Resource Type: Journal Article

Focus Areas: Food Retail Nutrition Policy & Programs

Evaluation of WIC Online Ordering during the COVID-19 Pandemic: Evidence from an Oklahoma Grocery Store Chain

The COVID-19 pandemic is worsening the disparities in food access in the United States. As consumers have been increasingly using grocery online ordering services to limit their exposure to the COVID-19 virus, participants of federal nutrition assistance programs lack the online benefit redemption option. With the support of the US Department of Agriculture (USDA), retailers More

Date: January 2023

Resource Type: Journal Article

Focus Areas: Nutrition Policy & Programs

The Online Ordering Behaviors among Participants in the Oklahoma Women, Infants, and Children Program: A Cross-Sectional Analysis

Online ordering is an innovative method being pilot-tested in some stores to facilitate WIC participants’ food benefit redemption, which has become especially important in the COVID-19 pandemic. The present research aimed to examine the online ordering behaviors among 726 WIC households who adopted WIC online ordering in a grocery chain, XYZ (anonymous) store, in Oklahoma More

Date: February 2022

Resource Type: Journal Article

Focus Areas: Nutrition Policy & Programs

Online Ordering and Curbside Pick-up for WIC Participants during the COVID-19 Pandemic

A growing number of consumers are ordering groceries online and picking them up in-store (OOPIS) to limit their exposure to the COVID-19 virus. Although OOPIS has been widely adopted, WIC participants in most states are unable to use OOPIS to redeem their WIC benefits due to significant legal barriers. To overcome these barriers, Prime Time More

Date: September 2020

Resource Type: Commissioned Research Project Summary

Focus Areas: Food Retail Nutrition Policy & Programs