Published: July 2021

Publisher: Healthy Eating Research

Authors: Mclean M, Haynes L, Tkachenko O, Hennessey Z

See more related research

Share


Access to WIC benefits typically requires an in-person visit to a WIC center, however this became a challenge during the COVID-19 pandemic due to recommendations for social distancing to minimize and prevent the spread of the virus. As a result, in-person requirements were removed for all visits, except first time enrollment visits, and participants were able to renew their benefits and have nutrition consultations virtually. This reduced the risk of exposure in WIC offices and public transport, and also eliminated logistical challenges associated with in-person visits. This brief presents findings from a rapid-response study examining patient satisfaction and preferences with regard to virtual WIC visits in New York City during the period from July 2020 to October 2020. The study aimed to weigh the pros and cons of phone visits by examining missed appointments, acceptability, and preferences. It found that the “no-show” rate was reduced by 45% during this time, phone appointments were highly rated, and nearly three quarters of participants surveyed preferred virtual visits.

Related Research

February 2023

Rapid Health Impact Assessment on Changes to School Nutrition Standards to Align with 2020-2025 Dietary Guidelines for Americans

The national school breakfast and lunch programs administered by the United States Department of Agriculture (USDA) are cornerstone federal nutrition assistance programs. School meals are one of the healthiest sources of foods for school-age children, which is significant as some children receive up to half of their daily calories at school. Policy opportunities in 2023 More

September 2022

Implementing SNAP During the COVID-19 Pandemic: Perspectives from the National Network of State SNAP Administrators

SNAP was a critical component of the COVID-19 pandemic response. The beginning of the pandemic saw the largest increase in applications in the program’s history, and the pandemic fundamentally altered how SNAP agencies deliver benefits, interact with participants, and provide supportive services. The goal of this research was to examine SNAP implementation during the first More

September 2022

State Implementation of SNAP Waivers and Flexibilities During the COVID-19 Pandemic: Perspectives From State Agency Leaders

This study aimed to describe state agencies’ implementation of the Supplemental Nutrition Assistance Program (SNAP) during the first year of the COVID-19 pandemic, barriers and facilitators to SNAP implementation, and recommendations to improve SNAP implementation. This study was qualitative, using 7 semistructured, virtual focus groups in April 2021 with state-level SNAP administrators and supportive services More