This research seeks to understand perspectives from state SNAP administrators on the successes, challenges, and lessons learned from waivers and flexibilities used to preserve equitable access to SNAP during the COVID-19 pandemic. This report synthesizes results from an online survey of state SNAP administrators conducted between December 14, 2020, and January 29, 2021. Based on state agency survey responses, this report summarizes key findings from the first calendar year of pandemic response and provides policy considerations for the future of SNAP. The results cover certification periods and interview adjustments, application support and case resolution, food assistance and food purchasing, communications and customer engagement, and reflections and future directions.

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